Case study in hotel industry philippines

Hotel cases in the philippines

Our guests expect the very highest levels of cleanliness when they enter Cristina Villas Resort. One of the pools had a really cool statue of a mermaid in the middle and the other pool supported shallow areas where you can sunbathe while be in the pool at the same time great place for any family outings of reunions with friends. They also check the guest out on departure. So when summer time comes, the city is one of the busiest places. Each catering sales manager is also responsible for individual booking goals and for achieving departmental budget requirements. They take place in the various conference rooms and ballroom of the hotel. In fact, the security procedures being implemented in the main entrance, lobby, back-of-the-house hallways, parking lots, service entrance, and outside facilities obtained an excellent rating, for their security procedures exceed the set standards due to the installation of devices that tighten their security measures. Conference Sales This department sells the space that guests need to hold their meetings and social events in our hotels. The Banquet Department coordinates the details of an event as it is happening, executing the requests the guests have made prior to their arrival and responding to any unexpected needs of each guest. This department ensures that air conditioning, heating, ventilation, water supply, sewage, furniture, carpeting, painting etc. For events, there is a Pavilion, church and chapel like events place perfect for weddings, debuts or big parties. The security and front office departments maintain preventive measures and training programs to keep safety of guests and employees. This department plays an important role in meeting this expectation.

Actual observations and interviews with the key informant on the security procedures being implemented in the different facilities of the hotel were done.

They also prepare the beautiful buffets and the guest room food amenities.

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With 4 big pools and a newly built kiddy pool with cute small slides and swings, the resort was already at the top spot for the best. This department operates 24 hours of the day. This department plays an important role in meeting this expectation. The Bell Desk: The guests' luggage is brought to and from the room by the Bell persons who also provide the guest with the hotel orientation and with much needed information such as the hotel hours of operation, shoeshine service etc. After booking the event, the catering sales department works with event planners to understand, record and coordinate the details of what the guest is looking for and communicate these to the relevant departments. Results of these procedures were compared to the standards set by the hospitality industry. Full Text:. The Banquet Department coordinates the details of an event as it is happening, executing the requests the guests have made prior to their arrival and responding to any unexpected needs of each guest. The Revenue Management department establishes the optimal room rate at any given time, based on demand and other market variables. Conference Sales This department sells the space that guests need to hold their meetings and social events in our hotels. Respectfully yours, Rainer R.

After booking the event, the catering sales department works with event planners to understand, record and coordinate the details of what the guest is looking for and communicate these to the relevant departments.

The Banquet Department coordinates the details of an event as it is happening, executing the requests the guests have made prior to their arrival and responding to any unexpected needs of each guest.

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It also assists the other departments with their recruiting and selection activities so that they are adequately staffed. Findings showed that The Peninsula Manila has a set of standard operating procedures in case different kinds of threat occur.

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Guest Services The Front Door: Often the first person the arriving guest sees is the Door Person, who will open the door and extend a warm welcome to the guest. Choose from our wide range of accommodations depending on your needs from our hotels executive and standard rooms, to our cozy resort villas and casitas.

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In fact, aside from Laguna, its probably one of the cities that have a lot of resorts and pool, possibly because of the great view and the large area.

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Case Study In Hotel Industry Philippines